CUSTOMER SERVICES

We aim to deliver the best possible service to our customers, we provide them with a dedicated account manager who is available 24/7 to answer any queries, arrange orders should they need more coffee, consumables or cleaning products and if they have any issues they can provide guidance over the phone or arrange for a technician to be sent out to resolve them.

Please check out our industry inspirations page to see specific testimonials, and first hand accounts of our customers’ experience to give you an idea of how they have found our service in their related industry.

 

BREAKDOWN & REPAIRS

With more than 20 years’ experience we have you covered and you have several options. If you’re a hands on person, we have engineers who can talk you through how to identify the fault and point you in the right direction to make any repairs that are required. If however you would prefer an experienced engineer to carry out the repair for you, this can be arranged at a convenient date as we have skilled engineers that are available to all areas of the UK and have an extensive knowledge of all brands of traditional and bean to cup coffee machines.

To arrange help with your machine breakdown, please contact us via email on sales@espressounderground.co.uk

We also supply parts for an extensive range of manufacturers and models of machine that are available for next working day delivery.

Check out our sister website www.espressounderground.co.uk for all Accessories, Consumables and Parts.